When faced with challenging situations, many team members lose the ability to deal effectively with others.
The result is they often say nothing, missing important opportunities to nip a potential misunderstanding in the bud, clarify expectations, and build strong relationships.
Whether it involves conveying expectations to your staff, effectively working with team members, or understanding patients and confidently handling difficult situations, we provide the learning resources and
skill-building required to create a behaviorally-sophisticated practice.
Often, when we work with a practice, we share our observations and offer suggestions about how situations might have been approached, questions might have been asked or discussions might have been handled.
The comments from team members are predictable:
"Why didn't I think of that?"
"I want to say things like you do. Can't you just give me the words?"
"The words just trip off your tongue. I wish I could do that."
Of course, we know that memorizing phrases and scripts is less than effective because true communication has more to do with what you THINK than what you SAY.
Our support involves helping teams re-think the way they approach conversations with their co-workers and with patients in a non-judgmental, supportive environment that fosters personal development and growth.
We help practices discover how to:
Resolve internal conflict and agree on new ways of communicating
Engage and involve new patients and hygiene patients
Connect with existing patients
Re-connect with inactive patients
Document and correspond with patients
Understand, convey and agree upon financial issues
Have realistic conversations about the role of insurance
Contact us to discuss the best skill building options for you and your team.
Helping practices understand human behavior
Providing communication tools and support to help you succeed