Sandy Roth’s second book takes aim at some of our profession’s “old Saws.” For example, learn how bonus systems are often detrimental to helping patients get healthier. Examine four leadership styles: Abdicrat, Democrat, Autocrat and Visocrat. See how production can be significantly influenced by staff members who ordinarily are not considered producers. Would you dare to think of conflict promotion rather than conflict management? In the section on practice modeling, you can compare your office to the models of traditional, progressive and client-centered practices. In the chapter on Decision Points, ask yourself five key questions that can free you from your reluctance to change. Take the “communications temperature” of any interaction as you come to understand the underlying motivations. This book will help you create a truly distinctive practice.